Privacy Policy

1. Who we are

TradeBooked is an online booking platform for UK tradespeople, operated by TradeBooked (“we”, “us”, “our”). Our registered address is Chesterfield, Derbyshire, UK. You can contact us at dan@sdan.uk.

2. What information we collect

We collect information in two contexts: from tradespeople who sign up to use TradeBooked, and from customers who make bookings through a tradesperson’s TradeBooked page.

Information from tradespeople:

• Name, email address, phone number
• Business name, address, and trade type
• Billing and payment information (processed securely via Stripe — we do not store card details)
• Services, pricing, and availability you set up in your account

Information from customers making a booking:

• Name, email address, phone number
• Job details provided at booking (e.g. vehicle details, property information)
• Postcode (used for coverage checking)

3. How we use your information

• To operate the TradeBooked service and process bookings
• To send booking confirmations and notifications
• To manage your account and subscription
• To send service-related communications (e.g. payment receipts, system updates)
• To improve the platform based on usage patterns
• To comply with legal obligations

We do not sell your personal data to third parties.

4. Legal basis for processing

We process personal data under the UK GDPR on the following bases:

• Contract performance — to provide the TradeBooked service you have signed up for
• Legitimate interests — to improve our service and prevent fraud
• Legal obligation — where required by law
• Consent — for any optional marketing communications

5. Data sharing

We share data with the following categories of third party, only as necessary:

• Payment processing — Stripe (PCI-compliant)
• SMS notifications — Twilio
• Email notifications — Resend
• Branded kit fulfilment — Printify (coming soon)
• Infrastructure — hosting and database providers

All third-party processors are bound by data processing agreements and handle data in accordance with UK GDPR.

6. Data retention

We retain account data for the duration of your subscription and for up to 2 years after account closure, unless you request earlier deletion. Booking data may be retained for longer where required for legal or financial compliance.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability (receive your data in a machine-readable format)
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at dan@sdan.uk. We will respond within 30 days.

8. Cookies

TradeBooked uses essential cookies to operate the service (session management, security). We do not currently use tracking or advertising cookies. If this changes we will update this policy and request consent where required.

9. Security

We implement appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), hashed passwords, and access controls. No internet transmission is completely secure — we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time. We will notify registered users of material changes by email. The effective date at the top of this page will reflect the most recent update.

11. Complaints

If you have concerns about how we handle your data, contact us first at dan@sdan.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).